pkok11 is committed to protecting the privacy and personal data of every player on our platform. This Privacy Policy explains in plain terms what data we collect, why we collect it, how it is stored and protected, who it may be shared with, and what rights you hold over your own information as a pkok11 account holder in Bangladesh.
pkok11 ("we", "us", "our", or "the Company") operates the online casino and sports betting platform accessible at pkok11.club, including any associated mobile or progressive web application made available to players in Bangladesh. As the operator of this platform, pkok11 acts as the data controller in respect of all personal information collected from players and visitors.
This Privacy Policy is intended to provide a comprehensive and transparent account of our data practices. We recognise that your personal data is valuable and that you have a legitimate interest in understanding how it is used. We do not treat this document as a legal formality — it reflects genuine commitments that shape how pkok11 engineers, operates, and governs its platform.
By registering a pkok11 account, making a deposit, or otherwise interacting with the platform, you acknowledge that you have read and understood this Privacy Policy. If you disagree with any part of this policy, please discontinue use of the pkok11 platform and contact [email protected] to request account closure.
Scope: This Privacy Policy applies to personal data collected through the pkok11 website (pkok11.club), the pkok11 progressive web application, and any communications between pkok11 and players via email or support channels. It does not apply to third-party websites or services linked from our platform.
pkok11 is the data controller responsible for your personal data collected through the pkok11.club platform. As data controller, pkok11 determines the purposes for which personal data is processed and the means by which that processing is carried out.
For all privacy-related enquiries, data subject access requests, or complaints regarding our data handling practices, players may contact the pkok11 data protection team using the contact details set out in Section 15 of this policy. All communications should be submitted in English and directed to [email protected] with the subject line "Privacy Request".
pkok11 collects personal data in several categories depending on how you interact with our platform. The table below summarises the categories of data we process and provides examples of the specific data points within each category.
| Category | Examples |
|---|---|
| Identity Data | Full name, date of birth, gender, nationality, national identity card (NID) number or passport number |
| Contact Data | Mobile number, email address, residential address (including district, division, and postal code within Bangladesh) |
| Account Data | Username, encrypted password hash, account registration date, account status, preferred language |
| Financial Data | bKash or Nagad registered mobile number, Rocket account reference, bank account name and number (for bank transfer withdrawals), transaction history, deposit and withdrawal amounts in BDT (৳) |
| KYC Verification Data | Copies of government-issued identity documents, proof-of-address documents, payment method verification screenshots submitted during account verification |
| Technical Data | IP address, device type, browser type and version, operating system, screen resolution, time zone (Bangladesh Standard Time, UTC+6), session duration |
| Usage Data | Pages visited, games played, bet history, bonus claims, search queries within the platform, click-path data |
| Communications Data | Content of support emails, live chat transcripts, feedback submissions |
pkok11 does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, trade union membership, genetic data, biometric data, health data, or data concerning sexual orientation. If any such data is inadvertently included in a document submitted for KYC purposes, it is not recorded, processed, or retained by pkok11.
pkok11 collects personal data through the following channels and mechanisms:
pkok11 processes personal data for clearly defined and legitimate purposes only. We do not process data beyond what is necessary to achieve those purposes (the principle of data minimisation). The primary purposes for which we process your data are as follows:
Each category of processing described in Section 5 rests on one of the following legal bases:
pkok11 does not sell, rent, or trade your personal data to unaffiliated third parties for their own marketing purposes. We share data only in the following limited circumstances and only to the extent necessary for each purpose:
No Third-Party Marketing: pkok11 will never share your email address, mobile number, or any other personal data with unaffiliated third parties for their own direct marketing purposes, regardless of whether those parties operate in the gambling or any other industry.
pkok11 retains personal data only for as long as necessary to fulfil the purposes for which it was collected, subject to any longer retention period required by applicable legal obligations. The following retention periods apply as a general guide:
| Data Category | Retention Period |
|---|---|
| Account and identity data | Duration of account plus 5 years following account closure |
| KYC verification documents | Duration of account plus 5 years following account closure |
| Transaction and financial records | 7 years from the date of each transaction |
| Gameplay and bet history | 3 years from the date of each session |
| Support communications | 3 years from the date of each communication |
| Technical and usage logs | 12 months on a rolling basis |
| Marketing consent records | Until consent is withdrawn plus 1 year |
Upon expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be associated with an identified or identifiable individual. Anonymised data may be retained indefinitely for statistical and analytics purposes.
pkok11 implements a layered set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include but are not limited to:
Player Responsibility: While pkok11 applies robust technical protections, you are responsible for keeping your account password confidential and for logging out of your account when using shared devices. Never share your pkok11 login credentials with anyone, including pkok11 staff, who will never ask for your password.
pkok11 uses cookies and similar client-side storage technologies to enable core platform functionality, improve your experience, and analyse platform performance. We use first-party cookies only — we do not permit third-party advertising networks to set tracking cookies on pkok11.club.
The following types of cookies are used on the pkok11 platform:
You may manage cookie preferences through your browser settings. Please note that disabling strictly necessary cookies will prevent you from logging in to your pkok11 account. Disabling functional or analytics cookies may reduce the quality of your platform experience but will not prevent you from accessing games or processing transactions.
As a pkok11 player, you hold a number of rights in respect of your personal data. pkok11 is committed to honouring these rights promptly and without unnecessary friction. Each right is described below.
To exercise any of the rights listed above, contact pkok11 at [email protected] with the subject line "Privacy Request" and a brief description of your request. We will acknowledge receipt within two (2) business days and complete the request within thirty (30) days.
The pkok11 platform is strictly intended for adults aged 18 and above. We do not knowingly collect personal data from individuals under the age of 18. If we become aware that an account has been registered by or on behalf of a minor, we will immediately close the account, delete all associated personal data beyond what is required for legal compliance purposes, and return any deposited funds to the originating payment method.
If you believe that a minor has accessed pkok11 using your account or payment details, please contact [email protected] immediately so that we can conduct a thorough security review and implement any necessary protective measures.
18+ Strict Policy: pkok11 applies age verification checks during the KYC process. Any player who provides false information about their age during registration or verification will have their account permanently closed and all winnings forfeited in accordance with our Terms & Conditions.
Some of pkok11's service providers, including game technology suppliers and infrastructure hosting partners, are located outside Bangladesh. Where personal data is transferred to a jurisdiction that does not provide an equivalent level of data protection, pkok11 implements appropriate safeguards to protect the data, including contractual data protection clauses with the receiving party.
pkok11 does not transfer financial data (including bKash, Nagad, or bank account details) outside of the processing infrastructure required to complete the specific payment transaction. Payment processor data is governed by the respective provider's own data protection policies, which are separate from and independent of this Privacy Policy.
pkok11 may update this Privacy Policy from time to time to reflect changes in our data practices, platform features, or applicable legal requirements. Material changes — those that meaningfully affect how your personal data is processed or your rights in respect of that data — will be communicated to active players via the email address registered on their account no fewer than seven (7) days before the changes take effect.
The effective date displayed at the top of this document is updated with each revision. We encourage you to review this page periodically. Your continued use of the pkok11 platform following the effective date of any update constitutes your acknowledgement of the revised policy.
For all privacy-related enquiries, data subject rights requests, or concerns about how pkok11 handles your personal data, please contact our data protection team using the details below. All requests must be submitted in English and will be acknowledged within two (2) business days.
Response Commitment: pkok11 treats all privacy requests with the same urgency as financial support cases. If you submit a data access, rectification, or erasure request and do not receive an acknowledgement within two business days, please resend your request with "URGENT" added to the subject line.
Our Privacy Commitments
Every connection to pkok11.club is protected by industry-standard TLS encryption. Your personal data and financial transactions are never transmitted in plain text across the network.
Access to player data inside pkok11's internal systems is limited to staff members who genuinely need it to do their job. No employee can browse account records without a recorded justification.
pkok11 never sells, rents, or trades your email address or mobile number to any unaffiliated third party for marketing purposes — full stop, with no exceptions.
We keep your data only as long as legally required or operationally necessary. Financial records are held for seven years; usage logs are purged on a rolling twelve-month cycle.
Access, correct, export, or delete your pkok11 account data at any time by contacting [email protected]. We acknowledge every request within two business days.
pkok11 does not allow third-party advertising networks to track you across the web via our platform. The only cookies we set are our own, used strictly for platform functionality and anonymous analytics.
You have reviewed how pkok11 collects, protects, and respects your personal data. Ready to explore Bangladesh's leading online casino and sports betting destination? Cricket betting, live casino, and over 1,000 slot titles await. For adults aged 18 and above only.